Terms of purchase

Delivery time:

  • Non-express: 3-4 working days from the purchase.
  • Express: 1-2 working days from the purchase. € 3 additional.
  • It is sent through Correos for non-urgent shipments and by Nacex urgent courier for urgent shipments.
  • The customer receives information via mail or on his mobile with the tracking number. In addition the buyer is informed both when the shipment is sent and when the shipment is at the destination center.
  • *It can not be assured that shipments to the Canary Islands reach their destination in the indicated time due to customs procedures.

How to place the order?

To place the order just have to follow the instructions on our website. You have to select the items you want and the payment method and your order will be made.

Purchase conditions

a) The execution of an order in mymoos.com supposes the acceptance by the client of all the legal conditions and of the rest of the explicit conditions in the legal notice of this web page.

b) Forms of payment:

  • Money transfer
  • Virtual POS
  • Paypal
  • Cash on delivery € 2 additional. * Mymoos reserves the right to confirm the order on delivery by whatsapp, mail or phone call.

c) Shipments: the shipment will be made once the payment is confirmed. The customer will receive your package in the indicated period depending on the type of shipment that has been selected.

The shipment of the package will be considered made at the moment in which the carrier has delivered the product to the client. The customer has to verify the product once delivered and notify any damage in the transport in a period less than 24 hours after receipt.

d) Returns: www.mymoos.com will not accept returns after 15 calendar days from the date of purchase. Mymoos will not accept returns if the product is not presented in perfect condition.


The guarantee period of our products is that indicated in the Law of guarantees in the sale of consumer goods.

The warranty does not cover: damage caused by wear and tear, improper use or damage caused by aging or weather conditions.

In case of doubt, you can write us an email to info@mymoos.com or call us at 659 396 492.